Shipping Policy
GENERAL SHIPPING POLICY
Once your order is placed, you will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Each item is made uniquely just for you. This process usually takes up to 7-14 business days depending on item(s) in your order. If your item(s) is already on hand then your package will be processed and shipped within 1-2 business days.
Please keep in mind that Pre-order item(s) can take up to 4-8 weeks to prepare. Please be patient!
R S Z Y is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact inforszy@gmail.com and we will try our best to assist you with this matter.
TRANSIT TIMES
Our transit times are based on carrier posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.
SHIPPING OPTIONS
Standard Ground: 2-7 Business Days (CANADA).
7-12 Business Days (USA).
INTERNATIONAL ORDERS
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.